Return Policy
We try our best to only sell great products and to educate our customers before they make a purchase.
Our goal is to make sure that our customers are happy with their purchase and become a long term customer. However, since there are a few people who take advantage of good customer service, we have adopted the following return policy to protect ourselves against the few.
You may choose to cancel an order within 12 hours after order has been placed. If the credit card has been processed, there will be a 5% credit card processing fee (the credit card company charges us 2.5-3.5% for original purchase and ANOTHER 2.5-3.5% to credit back to your card…we are not making money, only recovering our CC fees).
Shipping is non-refundable. All items to be returned or that are damaged MUST be reported within 10 days of receiving shipment. No returns will be accepted after 30 days.
If a product is ordered incorrectly or you decide that you do want merchandise, the UNUSED (meaning unopened and never installed) item can be returned for a 35% restocking fee. All special order merchandise is non refundable.
In the event that we fulfill your order incorrectly, we will gladly accept the merchandise without any restocking fee.
Under special circumstances, we will do our best to work with you in the best interest of both our company and our customers.
To return merchandise, please do the following:
- Call 801-413-0300 to be issued a Return Merchandise Authorization Number (RMA #)
- Re-package the merchandise in original packaging and include RMA on package.
- Include a copy of your receipt.
- Write a brief description of why product is being returned.
- Ship and insure merchandise prepaid - We DO NOT accept freight collect.
ScoobyTuner.com
4333 South 300 West
Murray, UT, 84107
Credits will be issued to the same credit card and may take up to 30 days to process (though typically it takes only a few days after receiving the return).
